Privacy Policy

This Privacy Policy is Vinod Patel & Company Limited’s official privacy policy and it applies to all personal information collected by us. In this policy we explain how and why we collect your personal information, how we use it, and what controls you have over our use of it.

Collection of information

The information provided to us by our customers might be considered private or personal. Without these vital details, we would not be able to provide efficient service to you. We will only collect personal information that is necessary for our operational needs.  The kinds of personal information that we may collect includes:

  • name
  • contact details
  • credit history (credit customers)
  • bank account details and financial information (credit customers)

In particular, personal information is collected from people in the following situations by Vinod Patel & Company Limited:

  • Correspondence records are kept of calls made to our outlets;
  • When customers open up a credit account (Trade & Hire Purchase) with us;
  • When transactions are done with Vinod Patel & Company Limited;
  • When you submit your e-mail address to our web site mailing list;
  • When you place an order on our web-site to purchase goods we may require you to provide us with contact information including your name, address, telephone number or email address and financial information (such as credit card details).

We will ensure to have you informed when your personal information is disclosed to other organizations. Furthermore, we will provide you access to the information that we have about you.

Use of information collected and disclosure of personal information to others

  • The personal information we collect allows us to keep you posted on our company’s latest product announcements and upcoming events. If you do not wish to be on our mailing list, you can opt out anytime by updating your preferences.
  • We may use your personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising and anti-fraud purposes.
  • We may use your personal information, including date of birth, to verify, identity and assist with identification of users, and to determine appropriate services. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
  • If you enter into a prize daw or similar promotion we may use the information you provide to administer those programs.

In addition we are permitted to disclose personal information held about you:

  • Where you have agreed to the use or disclosure;
  • Where disclosure is authorized by law;
  • Where disclosure is necessary for prevention, investigation & prosecution of wrongdoings.
  • Where you have requested a service (e.g. Installation, assembly or hire of a product) and we are required to disclose the information to an Installer in order to facilitate the provision of the service.

Direct Marketing

As part of Vinod Patel & Company Limited’s business activities in promoting the products and services, we may use personal information that you have provided to us for the purposes of direct marketing.  Direct marketing includes, but is not limited to, sending to you and/or contacting you in relation to promotions and information about our products and services.  Generally, we will do so where you have expressed your interest to receive such information. You can opt out of receiving direct marketing communications by sending an email to Customer Care at or using the opt out link or details provided in the direct marketing 

Integrity and Retention of Personal Information

Vinod Patel & Company Limited makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Security of Personal Information

We recognize the importance of maintaining the security of customers’ personal information. We will use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information. 


If you have a question or complaint about our Privacy Policies or collection, use or safe disposal or destruction of your personal information, your feedback should be directed in the first instance to Customer Care at

We will promptly investigate your complaint and attempt to resolve the matter.


When you visit our site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites.

Changes to Privacy Policy

If Vinod Patel & Company Limited decides to change this Privacy Policy, it will post changes on the Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to the Privacy Policy regularly to review any amendments.

Contacting us

If you require further information regarding our Privacy Policy, please contact us using following e-mail:


You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.