FAQs

What's your returns policy?

To learn all about our returns and refund process, view our  policy.

The item I received is damaged/faulty, can I replace it?

If you've received a damaged or faulty item, take it to your nearest store or email Customer Support at enquiry@vinodpatel.com.fj or calling us on +679 910 3111, who will assist you with replacing your product or process a refund.

Can I return the item to my nearest Vinod Patel store?

You can return an item to your nearest Vinod Patel store if you've received a damaged or faulty product, or if you've changed your mind. View our returns policy.

How will I receive my refund?

The refund will be processed back into the same account you used to make the purchase. If any of above events led for refund the customer, VPCL will refund within 3 working days.

What if the product I want isn't able to be ordered online?

Our extended online range gives customers access to hundreds of products from our suppliers that were previously only available to order in-store. It gives you access to a much wider range and choice. For some products, such as custom-made products or products with specific delivery requirements that need to be confirmed with you, please contact the team at the Special Orders Desk at your local Vinod Patel who can order these items for you or additionally contact the nearest VPCL branch e-Commerce officer or please call our friendly customer service representative at the following telephone numbers during working hours. 5888 (CENTRAL)- Vodafone/TFL, 5868 (WEST)- TFL, 5878 (NORTH)- TFL

Can I cancel my order?

We encourage our customers to be full aware of products they plan to purchase. However, at times our customers may realize that they have ordered wrong item after confirming the order. We VPCL permit those customers to cancel their order within 24 hours from the time they confirmed the order.

For more information please read our cancellation and refund policy

Can I make changes to my order?

Yes, you can make changes to your order as long as it hasn't left the VPCL warehouse. Contact Customer Support, enquiry@vinodpatel.com.fj, who will assist you with any changes.

My order hasn't arrived, what now?

If your order hasn't arrived, please contact Customer Support at enquiry@vinodpatel.com.fj, and we will look into it for you.

Can I get my order delivered?

Yes. VPCL committed free deliveries to all our customers provided that the given delivery address is within 15Km range to our nearest branch. However especial delivery can be arranged with an extra charge. Please contact our Customer Support, enquiry@vinodpatel.com.fj for information.

What are Special Orders? Delivery happens to other islands?

Confirmed orders to be delivered at other islands except Viti Levu and Vanua Levu, will only be delivered up to the closest maritime jetty of our branch. Customer should make arrangements with respective shipping companies’ items to be delivered. VPCL reserves no responsibility on any damage caused during maritime delivery. Customer Care needs to be emailed at enquiry@vinodpatel.com.fj to coordinate with the nearest branch and arrange delivery. You can check more information on delivery here.

Can I change my delivery address after submitting an order?

Yes, you can change your delivery address. Please contact Customer Support at enquiry@vinodpatel.com.fjfor assistance.

I'm missing a product from my order, what should I do?

If you're missing a product from your order, please contact Customer Support at enquiry@vinodpatel.com.fj for assistance.

I've received the wrong item, who do I contact?

If you've received the wrong item, please contact Customer Support at enquiry@vinodpatel.com.fj for assistance.

Can someone else pick up my order on my behalf?

Yes, someone else can pick up your order on your behalf. Please nominate the person who can pick an order on behalf of you. Can I order from overseas and have the product delivered to an address in Fiji? Yes, you can order products from overseas however, items can only be delivered to a Fiji address for now.

I'm having trouble ordering online, can you help me?

If you're having trouble buying products online, contact Customer Support at enquiry@vinodpatel.com.fj for assistance or call at the given telephone numbers.

Can I chat online with one of the VPCL customer care representatives?

Yes, you can chat with a special LIVE CHAT feature during working hours.

What methods of payment do you accept?

Payment can be made by any credit or debit cards provided that they are registered with Visa or MasterCard,

When will I be charged for my order?

Payment will be processed immediately following a successful transaction.

Are my personal details safe?

Certainly, you can read more about our commitment to protecting your privacy and personal information in our privacy statement.

How do I create a VPCL account?

Select 'Sign In' at the top of the homepage, then select 'Create a profile' to sign up for a VPCL account.

What is Smart Credit facility?

Smart Credit is a facility, extending to Vinod Patel customers in the form of Hire Purchase Product to make your lives comfortable & affordable. Contact nearest store for more information.

Can my products be insured under Hire Purchase?

Yes, Prime Cover Insurance risk management can be added at minimal additional cost and available in 10 VPCL stores across Fiji wide.

I'd like to unsubscribe from the VPCL newsletter

To unsubscribe from Vinod Patel newsletter, select 'Unsubscribe' on your My Profile page.

I can't sign into my account, can you help?

If you're having trouble signing into your account, please contact us for assistance or drop an email enquiry@vinodpatel.com.fj

I've forgotten my user name; can you retrieve it?

If you've forgotten your user name, please contact us for assistance or follow the instructions from using this link- https://www.vinodpatel.com.fj/customer/account/forgotpassword/

What is our store timing?

You can visit your respective stores at our STORE LOCATION page
For CENTRAL- Click here - https://www.vinodpatel.com.fj/central
For WEST- Click here- https://www.vinodpatel.com.fj/western
For NORTH- Click here- https://www.vinodpatel.com.fj/northern